The Inner Circle Guide to Omnichannel There are two main factors that influence contact centres within any vertical market: the need to provide profitable...

The Ultimate CX Agent Guide Customers embraced technology to manage all aspects of daily life and set off a digital disruption that forever changed...

Journey Mapping the Digital-First Customer Experience Long-established shopping habits were disrupted.  Your customer’s journey changed: Customers had to adapt to new technologies and tools. ...

The state of contact centre transformation in the new digital world The effects of the pandemic have greatly accelerated the pace of change in...

Zebra Workstation Connect Double the functionality of your Zebra mobile computers and tablets with Zebra Workstation Connect. This powerful value-add software solution gives workers...

Boost Employee Productivity and Engagement With ServiceNow Employee Workflows, organizations can improve business agility and deliver a unified employee service experience across the enterprise...

New Insights for Migrating Applications to Cloud The cloud is an indispensable component of a successful digital transformation (DX). However, for many enterprises, their...

Une gestion omnicanal optimale pour un écosystème rentable – FR Les détaillants investissent dans des programmes d’exécution multicanaux pour améliorer l’expérience client et offrir...

In che modo le banche retail possono rivoluzionare il mercato in tutta sicurezza? Ispirato da uno tsunami di innovazione digitale dirompente, l’ultimo decennio ha...

Sfide e opportunità per la sicurezza nel Retail Banking Il retail banking include attori tradizionali come le banche fisiche che operano a livello comunitario,...