How Microsoft Shifted from Support to True Engagement with Khoros Communities
How Microsoft Shifted from Support to True Engagement with Khoros Communities Though technology giant Microsoft offered general support on their website and by phone,...
Google Discusses Chatbot & Conversation Design for Messaging Channels
Google Discusses Chatbot & Conversation Design for Messaging Channels Automated solutions and AI used to be a luxury for customer support — now, they’re...
Optimizing the Customer Experience Across Digital Channels
Optimizing the Customer Experience Across Digital Channels Delivering an outstanding digital customer experience is no longer optional, it’s an essential differentiator for businesses that...
How Online Communities Improve Every Stage of the Customer Journey
How Online Communities Improve Every Stage of the Customer Journey In this ebook you’ll learn how your brand can use an online community to...
Driving Conversions, Leads, and Sales on Social Media
Driving Conversions, Leads, and Sales on Social Media Why we created this guide Social media is one of the most important tools for today’s...
The Social Media Marketer’s Guide to a Difficult Economy
The Social Media Marketer’s Guide to a Difficult Economy Economic downturns are hard for everyone, including marketers. Nearly everyone feels more hesitant about spending...
The PIM Fantastic Four: Keys to Unlocking Growth
The PIM Fantastic Four: Keys to Unlocking Growth In the battle to grow your business, the key to victory is providing a top-notch product...
Product Experience Management (PXM) for Dummies
Product Experience Management (PXM) for Dummies Customer experience has become the centerpiece of most marketing strategies today. Marketers have begun to realize that it’s...
Product Experience Management für Dummies
Product Experience Management für Dummies Die Customer Experience ist zum Herzstück moderner Marketingstrategien geworden. Marketingexperten haben erkannt, dass dieser Faktor auf aktuell sehr wettbewerbsintensiven Märkten das...
7 Tipps wie Sie den Erwartungen Ihrer Kunden in der Experience Economy gerecht werden
7 Tipps wie Sie den Erwartungen Ihrer Kunden in der Experience Economy gerecht werden In Zeiten, da alle Welt von Erlebnissen – insbesondere der...