Let’s rethink the recruiting process
Let’s rethink the recruiting process “The first thing I would do is rethink why I even need a resume,” says Jennifer Carpenter, vice president...
The Business Leader’s Guide to Digital Worker Technology for Improving Productivity
The Business Leader’s Guide to Digital Worker Technology for Improving Productivity Learn how to turn your workforce into a talent force with “The Business...
Five best practices for a people-first approach
Five best practices for a people-first approach Adopting digital worker technology can mean more productivity and higher job satisfaction for your key talent. Explore...
Seven core capabilities of Micromedex
Seven core capabilities of Micromedex Micromedex is well known to healthcare providers as a premiere source of drug reference information — but the solution...
Strategies to Attract and Engage Gen Z Talent
Strategies to Attract and Engage Gen Z Talent IT’S NO SECRET: there’s a massive talent shortage in the US, with millions of open vacancies....
Confident or Cautious: What is your Recruitment Strategy for Managing Uncertainty?
Confident or Cautious: What is your Recruitment Strategy for Managing Uncertainty? How are you evolving your recruitment strategies in 2023? It’s a question we...
Generative AI 101: What’s Now, What’s Next
Generative AI 101: What’s Now, What’s Next Contact centers are leveraging artificial intelligence (AI) to improve performance, boost efficiency and deliver a more personalized...
Creating an employee experience that elevates your customer experience
Creating an employee experience that elevates your customer experience Contact center agents face greater channel complexity, higher interaction volumes and pressure to deliver experiences...
The State of Customer Experience
The State of Customer Experience Almost half of all organizations can’t keep up with shifting customer expectations. So what do consumers want? And how...
2023 Contact center buyer’s guide
2023 Contact center buyer”s guide Finding the most effective use of resources and technology is an ongoing challenge. Trends change as markets shift, and...