Why Strategic Automation Empowers Employees to Deliver Effortless Customer Experience
The study draws on an extensive survey of 1,500 respondents across Asia/Pacific, North America, and Europe and was built around key questions across four content areas:
-Employee perceptions of automation
-State of automation
-Automation impact on employees
-Automation impact on the wider business
The findings presented in this ebook highlight the transformational power of automation on customer experience teams and their wider organizations—and the consequences of little or no automation.
This study also provides recommendations to CX business leaders for both employee engagement and business outcomes specific to automation. Take advantage of this insight today to outperform the competition and discover how leveraging strategic automation can have an empowering effect on customer experience teams, increase process transparency and increase customer satisfaction.