With ever-increasing expectations, travel & hospitality brands are being asked to deliver innovative customer experiences in almost every area.
Whether you’re trying to build your omnichannel solution, switching from physical to digital service delivery or working on world-class services, you’re probably asking yourself questions—questions like:
- What’s the best strategy for managing data?
- How do we connect with guests in a digital world?
- How do we use data to deliver better customer experiences?
We understand the uncertainty. It’s why we’ve partnered with Microsoft and Ipsos to create a new executive survey, The Future of Customer Experience.
We interviewed 200 business leaders across the U.S. (many of whom operate in the travel & hospitality space) to try and understand their biggest challenges and explore their ideas about guest experience, as well as unpack the potential positive impact of digital innovation and transformation.
You’ll be very surprised at some of the findings—the survey makes for fascinating reading. So don’t miss out, take a look at The Future of Customer Experience today.